Over the past few years the work of administering pet insurance claims has increased substantially and we now employ four qualified advisors:  three at the hospital and one at Dunblane.  Claims are often complex, especially where patients have concurrent conditions.  The challenge is to make sure claims are completed accurately and quickly so that clients can be reimbursed as soon as possible.

 

Karen 2

Karen Miles RVN
Registered Veterinary Nurse and Pet Insurance Advisor

 

Karen qualified as a veterinary nurse in 1998 and joined Broadleys in 2002.  More recently she expanded her skills to include the pet insurance advisory role.  In this capacity she delivers the same care and accuracy as in her clinical work and this was recognised in 2014 when she was shortlisted for the prestigious Petplan Pet Insurance Advisor of the Year Award.

 

Karen cares for a young family at home and still finds time pursue a second career as a fitness instructor.

 

Moira 2Moira
Pet Insurance Advisor

Moira began work as a veterinary assistant in 1993 and enrolled as a trainee vet nurse at Broadleys when the hospital opened in 1995.  In 2001, while helping out at reception, she identified a need for a separate pet insurance position and qualified for this.  After a maternity break she returned to a part-time, more flexible insurance role on the now well-established insurance team.

Outside work Moira has her hands full caring for her young daughter but has found time to qualify as a fitness instructor.  She enjoys both teaching and participating in a variety of exercise classes.

 

Angela 2Angela MacLean RVN
Registered Veterinary Nurse and Pet Insurance Advisor

Angela qualified as a veterinary nurse in 1994.  She spent the next twenty years nursing in England and Wales.  During this time she was a Head Nurse and also spent a number of years working in an orthopaedic referral hospital.  With this experience she joined Broadleys as a pet insurance advisor in 2015.

Away from Broadleys Angela is studying for a degree in traditional Chinese acupuncture.  To relax she enjoys sea kayaking and walking her two dogs, Gille Dubh and Draco.  Her family also includes two cats, Aristotle and Socrates.